Privacy Policy
This Privacy Policy explains how Maru collects, uses, and protects your personal information when you visit maru-network.com or interact with our community. This policy complies with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Who We Are
Maru is a professional membership community for interior designers and trade professionals, operated by Lux Decor, located at 8102A Trans-Canadienne, Ville St-Laurent, QC H4S 1M5.
Privacy Officer
We have appointed a Privacy Officer responsible for overseeing compliance with this policy. You can reach them at [email protected]
What Personal Information We Collect
We collect personal information you provide directly to us, including your name, business or studio name, email address, phone number, website, Instagram and LinkedIn profiles, city and region, years of experience, design specialties, and any portfolio materials submitted through our membership application.
If you sign up for our newsletter, we collect your email address. Membership payments are processed through Stripe and we do not store your payment card details.
Why We Collect It
We collect your information to:
Review and process your membership application
Communicate with you about your membership, events, and community updates
Send our newsletter if you have opted in
Send SMS or text message updates if you have explicitly consented
Process membership payments
We do not use your personal information for any purpose beyond what is listed here without obtaining your consent first.
SMS and Text Messaging
If you provide your phone number and consent to receive text messages from Maru, you may receive community updates, event reminders, and membership communications via SMS. Message frequency varies. Message and data rates may apply.
You can opt out at any time by emailing [email protected] with the word STOP. We will never sell or share your phone number with third parties for marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies to improve your browsing experience. In accordance with Law 25, we obtain your explicit consent before activating any tracking technology. You can manage or withdraw your cookie consent at any time through your browser settings.
Who We Share Your Information With
We do not sell your personal information. We share it only with the following service providers who help us operate our platform: Stripe (payment processing), Omnisend (email communications), and Go High Level (CRM). These providers are contractually required to protect your information and may not use it for their own purposes. We may disclose your information if required by law.
How Long We Keep Your Information
We retain your personal information for as long as your membership is active and for a reasonable period afterward as required for legal or administrative purposes. You may request deletion at any time.
Your Rights Under Law 25
You have the right to:
Access the personal information we hold about you
Correct any inaccurate information
Request that we delete your information
Withdraw your consent at any time
Receive your data in a portable format
Request that we stop using your information in certain circumstances
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Right to Be Forgotten
Under Quebec Law 25, you may request that we stop disseminating your personal information or de-index any content linked to your name. Send your request to [email protected].
Data Breach Notification
In the event of a data breach that poses a risk of serious harm, we will notify the Commission d'accès à l'information (CAI) and any affected individuals as required by law.
Children's Privacy
Our platform is intended for adult professionals. We do not knowingly collect personal information from anyone under the age of 14.
Changes to This Policy
We may update this Privacy Policy from time to time and will notify you by email or by posting a notice on our website.
Security
We implement reasonable technical, administrative, and organizational safeguards to protect your information. However, no method of transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain information for as long as necessary to provide services, maintain memberships, comply with legal obligations, resolve disputes, and enforce our agreements.
International Data Transfers
Your information may be processed or stored in jurisdictions outside your country of residence where data protection laws may differ.
Community Membership and Communications
Consent to Receive Communications
By joining Maru Network Community, subscribing to our newsletter, registering for events, or submitting your information through our website, you consent to receiving communications related to your membership, events, educational resources, industry updates, and community activities.
Opt-Out
You may unsubscribe from marketing emails or newsletters at any time using the unsubscribe link provided within those communications or by contacting us directly.
Access and Correction
You may request access to, correction of, or deletion of your personal information by contacting us through our website.
Last updated: August 2026
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